Refund policy

Return and Refund Policy

Overview

At Armstrong Garden Shop, customer satisfaction is our priority. We take great care in providing high-quality trees, perennials, houseplants, tropical plants, shrubs, and rare botanical specimens. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

Customers may request a return within 14 days of receiving their order, provided that:

The item remains unused and in its original condition.
The product is returned in its original packaging whenever possible.
Proof of purchase or order confirmation is provided.
The item qualifies for return under the terms of this policy.

Non-Returnable Items

Due to the living nature of many of our products, the following items are generally not eligible for return:

Plants that have been planted, repotted, or altered after delivery.
Products damaged due to improper care, neglect, or environmental conditions after receipt.
Customized or special-order products.
Clearance or final-sale items.
Gift cards and promotional items.
Products showing normal natural variations in size, shape, color, or growth characteristics.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. To assist with your claim, we may request:

Your order number
Photographs of the product and packaging
A description of the issue

We will review the information and determine an appropriate resolution.

Return Process

To initiate a return, please contact our customer service team before sending any items back.

Armstrong Garden Shop

874 Grove Avenue
Clinton, OK 73601
United States

Phone: 580-392-3081

Email: admin@tree-gardenstore.com

Unauthorized returns may not be accepted.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used during the purchase. Processing times may vary depending on your bank, credit card company, or payment provider.

Return Shipping Costs

Customers are responsible for return shipping expenses unless:

The wrong item was shipped.
The item arrived damaged.
The product is defective upon arrival.

In approved cases, reasonable return shipping costs may be reimbursed.

Order Cancellations

Orders may be canceled before shipment by contacting our customer service team as soon as possible.

Once an order has entered the shipping process, cancellation may no longer be available and the order will be subject to the return procedures outlined in this policy.