Shipping policy

Shipping Policy

Overview

At Armstrong Garden Shop, we are committed to delivering healthy plants and gardening products safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery estimates, and important information regarding the transportation of live plants and related products.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During peak gardening seasons, holidays, or periods of unusually high demand, processing times may be extended. Customers will receive an order confirmation email after purchase and a shipping confirmation once the order has been dispatched.

Shipping Destinations

We currently ship within the United States and to selected regions where our shipping partners provide service.

Certain products may have shipping restrictions due to local agricultural regulations, weather conditions, or carrier limitations.

Estimated Delivery Times

Estimated delivery times are as follows:

Standard Shipping: 3–7 business days
Extended Service Areas: 7–14 business days

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, seasonal demand, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on:

Delivery location
Package dimensions and weight
Shipping method selected
Product type and handling requirements

Applicable shipping charges will be displayed before the order is finalized.

Live Plants and Seasonal Products

Many of our products are living plants, including trees, shrubs, perennials, and tropical plants. To maintain plant health during transit:

Orders may be scheduled according to seasonal planting conditions.
Shipping dates may be adjusted during periods of extreme weather.
Certain rare or specialty plants may require additional preparation time.

Natural variations in plant size, color, shape, and growth stage are normal and do not affect product quality.

Order Tracking

When available, customers will receive tracking information via email once the shipment has been processed.

Tracking updates are provided by the shipping carrier and may require additional time to appear after dispatch.

Damaged or Lost Shipments

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our customer service team promptly.

To assist with the investigation, we may request:

Order number
Photos of the product and packaging
Description of the issue

We will work to resolve shipping-related issues as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Armstrong Garden Shop is not responsible for delays, delivery failures, or additional charges resulting from incorrect or incomplete addresses provided by the customer.

Returned Shipments

Packages returned due to failed delivery attempts, refusal of delivery, or incorrect address information may be subject to additional shipping charges before reshipment.